Terms and Conditions

Fixit Terms and Conditions


Sim Dan Fixit Ltd Service Agreement Terms and Conditions.

All customers requesting services and retail sale from Sim Dan Fixit agree to the following conditions.

Representation

By requesting services provided by Sim Dan Fixit Ltd you are confirming that you are the owner of the property in or on which the services are to be performed, or have received authorisation from the owner.

Responsibility

Sim Dan Fixit Ltd is responsible for delivering you a high level of service. If at any time your experience is less than this please let us know and we will make it right. It is your responsibility to inform us accurately of the condition of your device, as well as any modifications or repairs, attempted and/or completed on your device prior to any work carried out by Sim Dan Fixit Ltd. If your device is found to differ from your description, we will contact you to discuss as further charges may apply.

Third Party Repairs

Sim Dan Fixit Ltd technicians are highly trained to provide service and repairs on your device. We are an independent service provider, and are no way affiliated with Apple, Samsung or any other manufacturer. Although third-party work on your device will void your manufacturer warranty Sim Dan Fixit will offer its own warranty off three months from collection date on the parts and/or service performed by us.

Passcodes                                                                                                                                                

We will require the passcode of your Device in order to test the Device before and after the repair, and to provide a diagnostic. If you do not provide this information, this can delay your repair and in many cases, make it impossible to troubleshoot issues and diagnose faults. If a passcode is refused, we cannot be held responsible for any issues with your Device as a full functional check is not possible.      

Data Backup Policy                                                                                                                            

Before Sim Dan Fixit Ltd performs any repair on your computer or devices you must make a full back up of all data. It is solely your responsibility to back up the data and information or other files stored on your discs and or hard drives. Fixit will not be held responsible under any circumstance for any loss or corruption of data and or software. If you need help backing up your data, please ask a member of staff for guidance before any repair or work is carried out on your device.

Repair Times

Repair times are only estimated and are never guaranteed under any circumstance. Some repairs may take longer due to the specific needs of the equipment during the repair. There is a charge for express repairs which is calculated on a scale of work bases.

Water Damage

Sim Dan Fixit Ltd does not take responsibility for any progression in damage for Devices that have been water damaged. Although unlikely, opening the Device could set off further damage and in some cases may be irreparable. After repair, unknown issues can also arise which are beyond our control. In cases where further repair is needed there may be additional costs incurred.

Abandonment

Computers and devices are considered abandoned if you do not make contact with us within 30 days of product arrival or service completion. We will make every attempt to make contact with you. We will recycle your product at our sole discretion.

Limitation of Liability

If any device should be lost or damaged further than the condition it was given to us Sim Dan Fixit Ltd liability will be limited to the cost of repair, or for the replacement of the device in its condition at the time of transfer to Sim Dan Fixit Ltd based on current fair market value. Sim Dan Fixit Ltd liability for damages from any cause when it comes to repairing your product is limited to the cost of the repair service, or a comparable refurbished replacement device. Replacement will only take place when all repair options are completed. Replacement is based on fair current market value and condition. Sim Dan Fixit Ltd and its affiliates have no liability whatsoever for indirect or consequential damages resulting from a repair or repair attempt, any advice given, including any lost or damaged data, software, or lost profits or revenue of the customer. We also reserve the right to refrain from providing any or all services requested and refund your payment, wholly or in part, if minimum system requirements are not met or your requirements are unusual, extensive, or beyond the scope of our services as reasonably determined by Sim Dan Fixit Ltd staff.

Force Majeure

If Sim Dan Fixit Ltd ability to provide services is impaired by circumstances beyond our control, we may choose not to provide services.

Data Protection

Your name, address and other details are held on our secure internal system so we can inform you when your device has been repaired. We also hold your details so we can provide after-sales service. By using our Services you consent to our use of your personal Information as described. Under no circumstances is your data used or shared with anyone outside of the company.

Website

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Warranty

12 Month Parts Warranty

Newly installed parts in all Devices are guaranteed for 3 months from the date of installation. This covers any laptop, phone or tablet screen and/or LCD and any other repaired or replaced parts that malfunction, or do not work as intended or designed. Our warranty does not cover water damage/tampering or any physical damage.

30-Day Service Warranty

We stand behind our technical services for 30 days from the date of service completion. If the problem you are having is a direct repetition of the exact problem which caused you to request service from us, then you are eligible for our warranty. There is no warranty offered by Sim Dan Fixit Ltd for any water damage service or repair due to the nature of such a repair or service.

Instore Retail Sales

If for any reason you are unhappy with any purchase, simply return it to us unused in its original packaging in re-saleable condition as you received it within 14 days of purchase. We will issue a refund for the price you paid for it in the manor you paid for it. If the Item is faulty then please return it to us. We will inspect and test the item and depending on the fault it might have to be returned to our suppliers for repair/replacement or further inspection. Items that are returned and not found to be faulty by us or the supplier cannot be refunded. If the item has a clear manufactures fault it can be replaced with the same or refunded if returned inside 14 days of original purchase date. If the item is outside of the 14 days from purchase then a replacement only will be provided. Items that are returned and not found to be faulty by us or our suppliers cannot be refunded. All RC cars drones and electric scooters are not covered by any warranty for impact damage or improper use damage.

Limited Warranty on Moving Parts and Lipo Batteries

Limited warranty applies to products such as moving parts and Lipo Batteries, Items such as Motors have a limited warranty period of 6 months from date of purchase and this excludes any crash damage, Neglect, or Overloading or Fitting props which will cause overload and damage. Lipo Batteries have a limited warranty of a period of 3 months, this is due to the chemistry used to produce this type of battery technology and the ease of user abuse such as discharging below critical levels, incorrect charging methods, and incorrect storage.

Offers And promotions

€10 Voucher towards any phone repair.

This is not limited to one phone. No other offers can be used with this offer.

3 For 2 offer with any accessories.

This offer allows you to have the cheapest of the three items free of charge. This is restricted to stock levels and no product can be pre ordered with this offer. No other offers can be used with this offer. Offer is subject to stock levels.

€30 IPhone battery replacement.

This is not limited to one phone. The phones covered by this offer are IPhone 5/5s/5se/6/6s/6 plus/6s plus/7/7 plus. No other offers can be used with this offer. Offer is subject to stock levels.

Free Charger or cable with any phone repair.

This offer allows you to receive a charger or charger cable for your phone. The product may not be the same brand as the phone but will be suitable for use with the phone. Offer is subject to stock levels. This offer can used with other offers.

€15 Off house call outs.

This offer allows you €15 of your first Hour which is normally €80. This offer can be used with other offers.

Let Us Help

If there is a problem with our service to you, please let us know and we will work to remedy the problem quickly. Please contact us by email at Info@fixitireland.ie or by phone on 01 4410443 or in-store at unit Fixit Unit 18 Blackrock Shopping Centre Black Rock Co Dublin.