Terms and Conditions

Fixit Terms and Conditions

Sim Dan Fixit Ltd Service Agreement Terms and Conditions.

All customers requesting services and retail sale from Sim Dan Fixit agree to the following conditions.

Representation

By requesting services provided by Sim Dan Fixit Ltd you are confirming that you are the owner of the property in or on which the services are to be performed, or have received authorisation from the owner.

Responsibility

Sim Dan Fixit Ltd is responsible for delivering you a high level of service. If at any time your experience is less than this please let us know and we will make it right. It is your responsibility to inform us accurately of the condition of your device, as well as any modifications or repairs, attempted and/or completed on your device prior to any work carried out by Sim Dan Fixit Ltd. If your device is found to differ from your description, we will contact you to discuss as further charges may apply.

Third Party Repairs

Sim Dan Fixit Ltd technicians are highly trained to provide service and repairs on your device. We are an independent service provider, and are no way affiliated with Apple, Samsung or any other manufacturer. Although third-party work on your device will void your manufacturer warranty Sim Dan Fixit will offer its own warranty off three months from collection date on the parts and/or service performed by us.

Passcodes                                                                                                                                                

We will require the passcode of your Device in order to test the Device before and after the repair, and to provide a diagnostic. If you do not provide this information, this can delay your repair and in many cases, make it impossible to troubleshoot issues and diagnose faults. If a passcode is refused, we cannot be held responsible for any issues with your Device as a full functional check is not possible.      

Repair Times

Repair times are only estimated and are never guaranteed under any circumstance. Some repairs may take longer due to the specific needs of the equipment during the repair. There is a charge for express repairs which is calculated on a scale of work bases.

Water Damage

Sim Dan Fixit Ltd does not take responsibility for any progression in damage for Devices that have been water damaged. Although unlikely, opening the Device could set off further damage and in some cases may be irreparable. After repair, unknown issues can also arise which are beyond our control. In cases where further repair is needed there may be additional costs incurred.

Abandonment

Computers and devices are considered abandoned if you do not make contact with us within 30 days of product arrival or service completion. We will make every attempt to make contact with you. We will recycle your product at our sole discretion.

Limitation of Liability

If any device should be lost or damaged further than the condition it was given to us Sim Dan Fixit Ltd liability will be limited to the cost of repair, or for the replacement of the device in its condition at the time of transfer to Sim Dan Fixit Ltd based on current fair market value. Sim Dan Fixit Ltd liability for damages from any cause when it comes to repairing your product is limited to the cost of the repair service, or a comparable refurbished replacement device. Replacement will only take place when all repair options are completed. Replacement is based on fair current market value and condition. Sim Dan Fixit Ltd and its affiliates have no liability whatsoever for indirect or consequential damages resulting from a repair or repair attempt, any advice given, including any lost or damaged data, software, or lost profits or revenue of the customer. We also reserve the right to refrain from providing any or all services requested and refund your payment, wholly or in part, if minimum system requirements are not met or your requirements are unusual, extensive, or beyond the scope of our services as reasonably determined by Sim Dan Fixit Ltd staff.

Force Majeure

If Sim Dan Fixit Ltd ability to provide services is impaired by circumstances beyond our control, we may choose not to provide services.

Website

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Warranty

Newly installed parts in all Devices are guaranteed for 3 months from the date of installation. This covers any laptop, phone or tablet screen and/or LCD and any other repaired or replaced parts that malfunction, or do not work as intended or designed. Our warranty does not cover water damage/tampering or any physical damage.

30-Day Service Warranty

We stand behind our technical services for 30 days from the date of service completion. If the problem you are having is a direct repetition of the exact problem which caused you to request service from us, then you are eligible for our warranty. There is no warranty offered by Sim Dan Fixit Ltd for any water damage service or repair due to the nature of such a repair or service.

Instore Retail Sales

If for any reason you are unhappy with any purchase, simply return it to us unused in its original packaging in re-saleable condition as you received it within 14 days of purchase. We will issue a refund for the price you paid for it in the manor you paid for it. If the Item is faulty then please return it to us. We will inspect and test the item and depending on the fault it might have to be returned to our suppliers for repair/replacement or further inspection. Items that are returned and not found to be faulty by us or the supplier cannot be refunded. If the item has a clear manufactures fault it can be replaced with the same or refunded if returned inside 14 days of original purchase date. If the item is outside of the 14 days from purchase then a replacement only will be provided. Items that are returned and not found to be faulty by us or our suppliers cannot be refunded. All RC cars drones and electric scooters are not covered by any warranty for impact damage or improper use damage.

Limited Warranty on Moving Parts and Lipo Batteries

Limited warranty applies to products such as moving parts and Lipo Batteries, Items such as Motors have a limited warranty period of 6 months from date of purchase and this excludes any crash damage, Neglect, or Overloading or Fitting props which will cause overload and damage. Lipo Batteries have a limited warranty of a period of 3 months, this is due to the chemistry used to produce this type of battery technology and the ease of user abuse such as discharging below critical levels, incorrect charging methods, and incorrect storage.

Offers And promotions

€10 Voucher towards any phone repair.

This is not limited to one phone. No other offers can be used with this offer.

3 For 2 offer with any accessories.

This offer allows you to have the cheapest of the three items free of charge. This is restricted to stock levels and no product can be pre ordered with this offer. No other offers can be used with this offer. Offer is subject to stock levels.

€30 IPhone battery replacement.

This is not limited to one phone. The phones covered by this offer are IPhone 5/5s/5se/6/6s/6 plus/6s plus/7/7 plus. No other offers can be used with this offer. Offer is subject to stock levels.

Free Charger or cable with any phone repair.

This offer allows you to receive a charger or charger cable for your phone. The product may not be the same brand as the phone but will be suitable for use with the phone. Offer is subject to stock levels. This offer can used with other offers.

€15 Off house call outs.

This offer allows you €15 of your first Hour which is normally €80. This offer can be used with other offers.

Let Us Help

If there is a problem with our service to you, please let us know and we will work to remedy the problem quickly. Please contact us by email at Info@fixitireland.ie or by phone on 01 4410443 or in-store at unit Fixit Unit 18 Blackrock Shopping Centre Black Rock Co Dublin.

 

Introduction to our Privacy and Data Protection Policy

At Sim Dan Fixit Ltd (Fixit) we are committed to protecting the privacy of our customers and keeping your details secure. This means that we’ll protect the personal information of all visitors who access our websites or services through any of our stores or outlets.

This privacy policy explains how Sim Dan Fixit Ltd (fixit) collect and uses your personal information. You’ll also find information about how you can exercise your privacy rights. By using our Services you agree to Sim Dan Fixit Ltd (Fixit) using your Data as described in this Privacy Policy.

In this Privacy Policy references to “You” means the person whose Data we collect, use and process.

Please take a few moments to read the sections below and learn how we may use your Data.


Acceptance of this Privacy And Data Protection Policy

Fixit respects your right to privacy and will not collect any personal information about you without your clear permission.


About Sim Dan Fixit Ltd (Fixit)

Sim Dan Fixit Ltd is committed to respecting your privacy and to complying with applicable Data Protection and privacy laws. Sim Dan Fixit Ltd (Fixit) is the “Data Controller” of all Data that is collected on our website, instore or outlets. Sim Dan Fixit ltd (Fixit) is registered in Ireland with registration number 515041 and registered offices at Fixit Unit 13 The Merion Shopping Centre Ballsbridge Dublin 4 Ireland.

 

Collection and Use of Personal Data 

Personal Data means any information relating to you. Your personal data is used to identify you or can be used to contact you. This personal data may include:

  1. Name

  2. Mobile number

  3. Login details

  4. Pass words

  5. Email address

  6. Payment details

  7. Information about your use of our company

  8. The communications with us or direct to us via, emails, phone, webchat and social media

 

You’re Rights

This section outlines your rights as a Data Subject of Sim Dan Fixit Ltd (Fixit) However, your rights may be restricted under the following circumstances

  • Where it’s necessary for the prevention, detection, investigation and prosecution of criminal offences

  • Where it’s necessary for the exercise or defence of a legal claim or proceedings.

Under certain circumstances, by law you have the right to:

Request Information

About whether we hold personal information about you, and, if so, what that information is and why we are holding or using it.

Request Access

To your Data (“Data Subject Access Request”). This enables you to receive a copy of the personal information (“Data”) we hold about you and to confirm that we are processing it legitimately.

Request Correction

Of the personal information that we hold about you. This enables you to have any inaccurate or incomplete Data we hold about you corrected.

Request Erasure

Of your Data. This enables you to ask us to delete or remove Data where there is no reasonable explanation for us to continue to hold it. You also have the right to ask us to delete or remove your Data where you have exercised your right to object to processing.

Object to Profiling

That is not to be subject of any automated decision-making by us using your personal information or profiling of you

Request the Restriction of Processing

Of your personal information. This enables you to ask us to suspend the processing of Data about you.

Request a Transfer

Of your Data in an electronic and structured form to you or to another party (commonly known as a right to “Data Portability”).

Withdraw Consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your Data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you to withdraw your consent, we will stop processing your information for the purpose you originally agreed to, unless we have another legitimate basis for doing so in law.

Requests for this information may be made by email to Info@fixitireland.ie or in writing to the Data Protection Officer, Sim Dan Fixit Ltd (Fixit) Unit 13 The Merion Shopping Centre Ballsbridge Dublin 4 Ireland

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights. This is an appropriate security measure to ensure that personal information is not

This right only applies to your own Data. When exercising this right, please be as specific as possible.

 

Retention

Sim Dan Fixit Ltd will retain your Data for no longer than is necessary to fulfil the purposes described in this Privacy Policy. We may also retain certain elements of your Data for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information we will do so in compliance with applicable laws.

We will retain data for a period of two (2) years where an account is inactive. After this period all Data will be removed from our databases and servers. Transactional information will be held for a period of six (6) years.


Security

We endeavour to use appropriate technical and physical security measures to protect your Data. Any Data that you volunteer to Sim Dan Fixit Ltd ( Fixit ) if retained, will be held on secure storage devices and will only be used to manage your account and to better our service offering.

We follow strict security procedures in the storage and disclosure of your Data, and to protect it against accidental loss or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet. Sim Dan Fixit Ltd (Fixit) hold a Level 1 Payment Card Industry (PCI-DSS) certificate.

If any data needs being backed up into one of ours storage devices, it will be deleted after the job warranty has expired or if requested will be deleted immediately. These storage devices are stored in a secure and controlled environment and under no circumstances will leave our premises unless granted permission by the data owner and only authorized personnel have access to the data.

As effective as modern security practices are, no physical or electronic security system is entirely secure. The transmission of information via the internet is not completely secure. We will continue to revise policies and implement additional securities as new technologies become available.

In the event that there is an interception or unauthorised access to your Data, we will not be liable or responsible for any resulting misuse of your personal information. But we will inform you giving full advice and support regarding to what steps needs being taken to mitigate the damage. Also the relevant authorities will be notified of any data breach.

 

Collection and Use of Non-Personal Data

Like most websites, we gather statistical and analytical information collected on an aggregate basis of all visitors to our website. This non-personal data comprises of information that cannot be used to identify or contact you.

Like many sites, we use “cookies” to collect information. Our Cookie policy can be accessed here. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Google Analytics uses cookies to help us analyse how users use our site. The information generated by the cookie about your use of parkingtag.ie includes your IP address. This information will be transmitted to and stored by Google on its servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to Internet usage. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


Disclosure of your Data

We consider your Data to be private and confidential. Your Data may be shared within the Sim Dan Fixit Ltd for any of the purposes set out in this policy. We may disclose your Data to trusted third parties to complete and/or validate a parking transaction. We require all third parties to have appropriate technical and operational security measures in place to protect your Data, in line with Irish and EU Data Protection Laws.


Changes to our Privacy Policy

Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website. By continuing to use our Site after we post any such changes, you accept and agree to this Privacy Policy as modified.

 

Complaints

If you would like to make a complaint about how your Data is being processed by Sim Dan Fixit Ltd (Fixit) or how your complaint has been handled, you have the right to lodge a complaint by email to info@fixitireland.ie or in writing directly to;

Data Protection Officer Sim Dan Fixit Ltd Unit 13 the Merion Shopping Centre Ballsbridge Dublin 4 Ireland

You also have a right to complain to the Office of the Data Protection Commissioner at Canal House, Station Road, Port Arlington, Co Laois or by telephone at 1890 25 22 31 and/or by email to info@dataprotection.ie


Details of the Data Controller and Data Protection Officer      

For the purposes of the Data Protection legislation Sim Dan Fixit Ltd (Fixit) is the Data Controller of the Site.

If you have any questions, comments and requests about the information set out in this Privacy Policy, please contact the Sim Dan Fixit Ltd (Fixit) Data Protection Officer at:

Sim Dan Fixit Ltd
Unit 13 The Merion Shopping Centre
Ballsbridge
Dublin 4